Star Terms

Last Updated: 9 April 2024

Please read these terms and conditions carefully as they impose rules, obligations and other responsibilities on you in respect of the use of Swysh products. We encourage you to print and/or store a copy of these terms.


1. Welcome to Swysh

a. The Star Terms of Use (“Star Terms”) is a contract between you (“You” or “Your”) and Swysh Pty Limited ACN 635 852 274 (“Swysh”, “We”, “Us” or “Our”), and each a "party". The Star Terms apply to Your use of our Products as a Star. Any use by You of our Website other than as a Star will be governed by the User Terms.
b. By accepting the Star Terms, you agree to comply with them and you also agree to comply with our Privacy Policy which can be found on our Website. Our Privacy Policy explains how we collect, use and share information that we collect.


2. Changes to Terms

a. Swysh may amend these Star Terms from time to time such as if We introduce a new product, change functionality or as required by law. If Swysh makes any change to these Star Terms, Swysh will notify You via email or via the Swysh App. Unless the change is material, the revised Star Terms will become effective 30 days after notice, when You consent to the change or when You accept a new Request, whichever is earlier. The revised Star Terms will not apply to any Requests that have already been accepted by You prior to notification by Swysh. If any changes materially affect the existing Star Terms, We will obtain Your express consent and such change will become effective when you consent to the change.


3. Our Relationship

a. Our Products allow Users to connect with Stars via Our Website. By completing a Swysh Application Form and accepting these Star Terms, You are applying to be a Star on our Website. Your acceptance as a Star will be subject to approval by Swysh, in its absolute discretion.
b. If these Star Terms are accepted on behalf of the Star named in the Swysh Application Form, such as by an agent, manager or other representative, the Star warrants that such person accepting the Star Terms is the authorised representative of the named Star and is authorised to bind the Star to these Star Terms.
c. Acceptance of these Star Terms creates an independent contractor relationship between You and Swysh and You acknowledge that nothing in this Agreement creates any other relationship (including as an employee, partner or agent) between You and Swysh.
d. The relationship between You and Swysh is non-exclusive, meaning that You can provide similar services to third parties and We can engage third parties (including other Stars) to provide similar services to those contemplated under these Star Terms.
e. Swysh maintains complete ownership and control over its Website and Products, and may make changes to the Website or Products (including introducing new Products or features) or carry out maintenance at any time in its complete discretion.


4. Your Obligations

a. You confirm that you are either more than 18 years of age, or You are entering these Star Terms with the supervision and consent of your legal parent or guardian.
b. When registering with Swysh, You will not provide Swysh any information that is false, inaccurate or misleading, and you warrant that any information provided by You is true, current and complete. If Your information changes, please notify Us.
c. If a User makes a Request for a Video from You, You agree to either:
i. Accept such Request, record the Video and send completed Video to Swysh; or
ii. Decline such Request (in your discretion) by notifying Swysh.
We kindly request that You fulfil your obligations under this clause as soon as reasonably possible, but no longer than 7 days following the Request.
d. If you do not accept or decline such Request, the Request may expire after 7 days from the time it was made by the User. In such circumstances, it cannot be fulfilled and the User will receive a refund. No payment will be made to you for any declined or expired Requests.
e. If You are provided with Swysh account details, You are responsible for maintaining the security of these details. We will not take responsibility for unauthorised access and/or use of Your Swysh account unless we have failed to take reasonable steps to prevent such unauthorised access or use. If you detect any unauthorised access or use of Your Swysh account, please contact us immediately.
f. Prior to being published as a Star on the Website, you must provide to Us the following marketing materials as soon as possible at no cost to Swysh (collectively known as “Marketing Materials”):
i. Your full name;
ii. A high-resolution image of yourself;
iii. A welcome video of approximately 15-30 seconds to announce that you have joined Swysh;
iv. A brief personal bio; and
v. Any other marketing material that You agree to provide to Swysh.

Swysh may publish the Marketing Materials on its Website and social media channels and publicise Your participation as a Star in press releases or otherwise. You acknowledge that any Marketing Material will be subject to approval by Swysh prior to publishing. If You wish to update the Marketing Materials, please notify Swysh in writing (or via the Swysh app) and Swysh will endeavour to change the Marketing Materials as soon as reasonably practicable.

g. You acknowledge that Swysh has a contractual relationship with its Charity Partners and that a portion of revenue generated from the sale of Videos may be directed to Charity Partners. You are not permitted to represent that the proceeds from the sale of a Video will be used in any manner inconsistent with the manner represented by Swysh. You may not state or otherwise represent that you are an ambassador, affiliate or representative of any kind of the Charity Partner/s.

h. If You wish to represent on the Website that You will direct all or some of the Fees towards a particular organisation or cause, You acknowledge that any such representation is subject to Swysh’s approval in its absolute discretion. If approved, and You represent on the Website, via a Video or otherwise, that all or a portion of Your Fees will be paid to a particular individual or entity (other than Charity Partners), You will be responsible for making any such payment, complying with any applicable laws and regulations that arise as a result of making such representation (including obtaining any necessary authorisations or licenses) and have the necessary permissions granted to use the third party’s name on our Website. You will comply with any reasonable request from Swysh for further documentation or information associated with such representation, such as proof of the distribution of funds.

i. Should You participate in any additional products or services offered by Swysh, such as Fan Pass, any obligations and other details including payment will be communicated to you in writing by Swysh. To the extent that any such products or services involves the making of videos, you agree that any such video will not be an Offensive Video (see definition below).


5. Video Rules

a. When Swysh receives a Request, Swysh will send the Request to You to either accept or decline such Request. Swysh reserves the right to cancel such Request (and refund the User) before You record the Video for any reason, including if it determines that the Request may lead to an Offensive Video or is otherwise suspicious.
b. If You accept a Request, You agree to record a Video and return to Swysh as per the User’s instructions provided by Swysh. You must not record an Offensive Video.
c. The duration of each Video will be approximately between 30 seconds and 1 minute. You may make the Video longer, however You may be requested to re-film the Video if it is shorter than 20 seconds.
d. The content of each Video will generally follow the instructions of the User. You will have sole discretion over the script, content and filming location of the Video, except that each Video must include:
- Your full name;
- The User’s name (following any pronunciation guide, if provided);
- The name of any other party as requested by the User (following any pronunciation guide, if provided), for example the recipient of the Video; and
- The purpose for the video, such as a birthday greeting, instructional video or motivational message (if stated by the User).

e. If You complete a Video but the User is not satisfied with the Video, we will review the Video. If we determine that the general instructions of the User were not adequately followed, We may elect (at Our sole discretion) to either:

- Request that the Video be re-filmed and provided to the User for no extra cost; or

- Wholly or partially refund the customer (note, no payment will be made to You in these circumstances unless a partial refund is made, in which case you will receive a part payment).

f. The User may request that a Video be kept private. If you wish to publish a Video on any external platform, You must obtain the prior written consent of Swysh.

g. A Video should be created to fulfil the purpose as requested by the User, and not for any other purpose including the promotion of goods and services by You.

h. A video must be of sufficient quality (as approved by Swysh) and filmed using a smartphone or webcam.

i. You must only communicate in English in the Video.

j. Swysh will endeavour to ensure Users adhere to the User Terms, but Swysh cannot guarantee that Users will not breach these terms. Swysh does not assume any responsibility for a User’s breach of the User Terms.

k. Swysh does not guarantee the identity of any User who makes a Request.


6. Fees and Payment

a. You will nominate the Price to be paid by a User for a Video from You within a range determined by Swysh. You will be notified of any minimum or maximum Price on the Swysh Application Form. If you would like to change the Price, please notify Us in writing (or via the Swysh app) and We will change the published price as soon as reasonably practicable.

b. We will pay You a Fee for each Completed Video made by You. This Fee will equal 50% of the Price, or as otherwise agreed in writing with Swysh. You may also opt not to receive a Fee. For the avoidance of doubt, no Fee will be payable for any declined or expired Request, or any Video that is refunded (see clause 5 for refunded Videos).

c. If you nominate a Fee which is less than 50%, the remaining portion (i.e. the difference between 50% and Your Fee) will be distributed to Swysh Charity Partners in accordance with the agreement between Swysh and its Charity Partners. For example, if Your Video costs $100, and You select a 50% Fee, You will receive $50 per Completed Video. However, if you selected a 0% Fee, Charity Partners will receive $50 from Swysh per Completed Video.

d. You are responsible for all fees, commission, expenses or payments of any kind to any third party that You may incur in connection with becoming a Star or filming a Video.

e. Any Fees earned will be displayed in the Swysh App which can be withdrawn at any time by You. Your account will be deemed inactive if you have not completed a Video or withdrawn funds within a period of more than 12 months (“Inactive Account”). To keep an Inactive Account open, you must pay a fee to Swysh of $10 per month which will be deducted from your Inactive Account (unless your available funds equal $0). In order to be deemed an Inactive Account, Swysh must first issue you written notice and provide you not less than 30 days to withdraw your funds into your bank account. If funds are withdrawn or a Video is completed, your account will no longer be deemed an Inactive Account.

f. All payments owed to You under this Agreement will be paid by bank transfer in Australian dollars to a bank account accepted by Swysh as nominated by You in the Swysh App. It is Your responsibility to ensure the bank details provided are correct. For security reasons, we recommend that you frequently change your password in the app and withdraw funds to avoid large cash balances being kept in the Swysh app.  You are responsible for maintaining the security of your login details.

g. If Swysh believes that any fraud, violation of law or other suspicious activity is occurring on the Website, Swysh may withhold or delay making any payment associated with such suspicious activity.


7. Tax & GST

a. Swysh does not provide any accounting or tax advice. You are solely responsible for ensuring that you are compliant with all applicable tax laws and regulations. As you may be earning income from Your Use of the Products, we recommend consulting Your accountant or tax professional for guidance on Your tax obligations.

b. You acknowledge that any donations made to Charity Partners resulting from a Completed Video will be made by Swysh and as such, Swysh (or the Charity Partners) will not provide You with a tax receipt associated with these donations.

c. You acknowledge that Swysh may be required to withhold tax of 47% in certain circumstances (Australian tax residents only), such as if You do not provide an ABN. This amount may be withheld from the total Fee.

d. Unless otherwise stated, all amounts specified in these Star Terms are exclusive of any applicable GST.

e. If GST is payable as a consequence of any supply made (or deemed to be made) by one party to the other in connection with these Star Terms, the party receiving the supply must pay to the party making the supply an amount equal to the GST payable in respect of the supply (" GST Amount") in addition to the Fees or other due consideration (if any) required to be paid under any other provision of these Star Terms.

f. Notwithstanding any other provision of the Star Terms, if either party is required to reimburse or indemnify the other party for any costs, expenses or other amounts, the amount to be reimbursed or indemnified must be reduced by any part which is recoverable as an input tax credit by the party which incurred it (or a representative member of that party's GST group).

g. By accepting the Star Terms, the Parties agree to the terms of the Recipient Created Tax Invoice Agreement in Schedule 1. As such, where a Star is eligible to earn Fees, Swysh will issue a Recipient Created Tax Invoice to the Star for the applicable amount.

h. Terms used in this clause (including "supply", "consideration", "representative member", "tax invoice" and "GST group") have the same meaning as defined in the GST Law.


8. Star Content and Licenses

  1. Our Website may allow You to upload, submit, store, send, transmit, approve, and receive content and data, including your Videos and Marketing Materials (collectively known as “ Star Content”). When you upload, submit, store, send or approve Star Content to Swysh (including via email, SMS, Whatsapp, our Website or otherwise), You grant to us a perpetual, non-exclusive, royalty-free, fully paid, unlimited, worldwide, sublicensable, and irrevocable license to modify (limited to shortening Your Star Content and/or overlaying the Swysh logo on Your Star Content), reproduce, publicly display and to use Your Star Content for the purposes of operating, marketing or otherwise promoting the Website and/or Products. You agree that such Star Content may be published on the Swysh Website and other platforms operated by Swysh (such as social media) and may, in Swysh’s sole discretion, be used or displayed alongside content, branding or images relating to other Stars or partners of Swysh.
  2. You grant to User and any person named as the intended recipient of the Video by the User a perpetual, non-exclusive, royalty-free, fully paid, worldwide and sublicensable license to use, reproduce, publicly display or otherwise share (including via social media channels and other third party media websites or platforms) a Video made by You, solely in accordance with the Swysh User Terms.
  3. All Star Content is subject to Swysh approval, and Swysh may refuse to publish or remove any Star Content in its absolute discretion.
  4. If we require Your assistance, including any authorisations, to remove a Video from a third-party platform where it has been used in breach of the Swysh User Terms, You agree to co-operate with Swysh to provide reasonable assistance.
  5. Any Star Content is non-confidential information and must not contain any information (including personal information) which should not be made available to the public.
  6. You represent and warrant that:
    1. You own all rights in Your Star Content and You have the right to grant the rights described in this Agreement;
    2. You have paid any fees or payments due in connection with any use of the Star Content by Swysh, Users or third parties as described in this Agreement;
    3. Your Star Content does not infringe the rights (including intellectual property and privacy) of any third party or give rise to any liability to pay any third party;
    4. Your Star Content and other use of our Website will not violate any applicable law;
    5. You will not, in the Star Content or otherwise, disparage Swysh or its products, services, affiliates, agents, representatives and/or employees;
    6. Your acceptance of these Star Terms does not violate any agreement that you may have with a third party;
    7. You will not create an Offensive Video;
    8. You will not publish any Video where Swysh notifies You that the User requests such Video remains private;
    9. You will not communicate with any User that You meet via the Website other than to deliver the Video;
    10. You will not sell, or attempt to sell, any content, merchandise or other goods or services to a User that you meet via the Website without the approval of Swysh;
    11. Your Star Content will be free from viruses;
    12. You will not add the logo or other brand of a third party to the Video without the approval of Swysh; and
    13. You will not remake any Video unless requested by Swysh to do so.

g. Other than as described in these Star Terms, You acknowledge that You have no rights or ownership in the Website (or other material created or published by Swysh) including any trademarks, branding or content that features on the Website (or other material created or published by Swysh).

9. Confidentiality

a. Each party shall only use the other party’s confidential information to carry out the purposes of these Star Terms and shall protect the other party’s confidential information using the same degree of care it uses to protect its own confidential information. Swysh's confidential information includes the terms of this Agreement including any Swysh Application Form.

b. If either party becomes aware of a breach of this clause, it must:

i. give a notice to the other party as soon as it becomes aware of the breach; and

ii. promptly provide the other party with any information or assistance which it may reasonably request in order to minimise the loss or damage it may suffer as a result of the breach.

c. Each party may disclose confidential information if required or authorised by any law to disclose that confidential information.

d. The obligations of confidentiality set out in this clause will not apply to any information which is:

i. publically known;

ii. disclosed to the other party without restriction by a third party and without any breach of confidentiality by the third party; or

iii. which is developed independently by the other party without reliance on any of the confidential information under this Agreement.


10. Cancellation and Unavailability

a. You may cease being a Star available for Requests at any time by contacting Swysh at or notifying Swysh via the app. Swysh reserves the right to remove You from being a Star available for Requests for any reason at its sole discretion at any time by notifying You in writing.

b. In such instances, Swysh will, as soon as reasonably practicable, update its Website so that Users cannot submit new Requests or see You listed as a Star. Swysh may refund all Users who have submitted Requests but not yet received a Video, and You will not be entitled to a Fee for such Requests. These Star Terms will continue to apply to Videos that have already been sent to a User.

c. If You cease to be a Swysh Star, Swysh will, upon request, remove all Star Content relating to You from the Website as soon as reasonably practicable and will cease to make any new public use of Your Star Content. You acknowledge that any Videos created by You may still be publicly available and Swysh has no obligation to remove or restrict the use of any existing Videos.

d. If You would like to temporarily be listed as unavailable, please contact Swysh at or update your status in the Swysh app. Swysh reserves the right to temporarily list You as unavailable for any reason at its sole discretion on the Website by notifying You in writing. In such instances, We will change Your status so Users are unable to submit new Requests from You until you notify us that you are available or We reinstate Your availability. Swysh may refund all Users who have submitted Requests but not yet received a Video, and You will not be entitled to a Fee for such Requests. If You are temporarily listed as unavailable, You may still be featured on the Website as a Swysh Star.

e. In determining whether to temporarily list a Star as unavailable or remove a Star from the Website, Swysh may take a variety of factors into account including but not limited to demand from Users, content of reviews, time taken to complete Requests, the creation of Offensive Videos or other incidents or events unrelated to Swysh, such as allegations, legal proceedings, crime, suspensions, incidents involving the use of drugs or excessive alcohol, or other indiscretions that do not align with the values of Swysh or its Charity Partners.


11. Limitation of Liability and Indemnity

a. Certain legislation, including consumer protection legislation, may imply warranties or conditions into these Terms, or otherwise impose obligations on Us, which cannot be excluded, restricted or modified, except to a limited extent (“Non-Excludable Rights”). These Terms must be read subject to such laws, and nothing in this Agreement is intended to restrict the effect of any Non-Excludable Rights, except to the extent that the relevant laws allow.
b. To the maximum extent permitted by law, the Website and Products are provided by Swysh on an “as is” basis and give no undertaking or assurance in respect of the performance of the Website and Products or its reliability, accuracy, adequacy or completeness (including whether it is error free and will be continuous, uninterrupted or secure).
c. To the maximum extent permitted by law, Swysh expressly excludes all representations and warranties, whether express or implied, and excludes any warranty of non-infringement, title, fitness for a particular purpose or merchantability.
d. To the maximum extent permitted by law, Swysh limits its liability in connection with the Non-Excludable Rights to, at Our option:

(i) in the case of services:

(A) the re-supply of the relevant services; or

(B) the payment of the cost of having the relevant services supplied again; and

(ii) in the case of goods:

(A) the replacement of the goods or the supply of equivalent goods;

(B) the repair of the goods;

(C) the payment of the cost of replacing the goods or of acquiring equivalent goods; or

(D) the payment of the cost of having the goods repaired.

e. To the maximum extent permitted by law, Swysh will have no liability for any:

i. errors, mistakes, or inaccuracies of content on the Website;

ii. personal injury or tangible property damage resulting from Your access or use of the Website, including while filming a Video other than to the extent caused by Swysh's negligence or wilful misconduct;

iii. any unauthorised access to or use of our servers, any personal information, or user data;

iv. any interruption to the Website (or for the Website not being available);

v. any bugs, viruses or trojan horses that may be transmitted on or through the Website or other forms of communication used by Swysh, such as email, Whatsapp and text message other than to the extent caused by Swysh's negligence or wilful misconduct; or

vi. any damages, losses, costs, expenses, or liabilities of any kind incurred as a result of the use of any Marketing Materials or publication of Your participation in the Products in accordance with this Agreement.

f. To the full extent permitted by law, and subject to clauses 11(a) and 11(d):

(i) Your and Our liability for all claims no matter how arising, whether in contract, tort (including negligence), or otherwise, will not exceed the lesser of $5,000 or the aggregate value of Fees that You receive during the 12 months preceding the claim giving rise to such liability. For the avoidance of doubt, this does not limit Swysh's obligations to pay You any Fees owed under these Star Terms; and

(ii) Neither party, including its related bodies corporate, will be liable to the other party for indirect, special, incidental, exemplary or consequential damages, loss, expense or costs of any kind.

g. To the full extent permitted by law, a party's liability to the other party under or in connection with this Agreement in contract (including under an indemnity), tort, negligence, strict liability in tort, under statute or otherwise is reduced to the extent, if any, to which the other party's acts or omissions cause or contribute to its own loss or damage.

h. The parties must take all reasonable steps to mitigate any loss incurred by them under this Agreement.

i. You indemnify Swysh against all liability, costs (including legal costs on an indemnity basis), expenses, loss or damage suffered or incurred by Swysh as a result of, or in connection with, any third party claim arising from a breach by You of Your obligations, and any warranties and representations made by You under this Agreement. Your obligation to indemnify Swysh pursuant to this clause is reduced to the extent that Swysh causes or contributes to any of its expenses, loss or damage.

j. This clause 11 will continue to apply notwithstanding the termination or expiration of this Agreement.


12. General Provisions

a. Currency – all amounts referenced in and payments made under these Star Terms will be in Australian dollars.
b. Disputes – We will handle all complaints made by a User relating to the use of the Products. if you have a complaint, please contact Us as soon as possible so we can try resolve it with you. We may request additional information from You to assist us in resolving and complaints or disputes. If We are not able to resolve the dispute, You may pursue your rights under relevant law.
c. Notices – any notice served under these Star Terms must be in legible writing, in English and send to the recipient at the address, telephone number (if SMS or Whatsapp), Instagram account or email address specified by the recipient from time to time.
d. Governing Law – this Agreement is governed by the laws in the State of New South Wales, Australia. Each of the parties irrevocably submits to the non-exclusive jurisdiction of the courts of the State of New South Wales, Australia.
e. Further assurances - each of the parties must do all things and execute all further documents necessary to give full effect to this Agreement.
f. Entire Agreement – these Star Terms replaces any and all previous executed contracts in place between the parties relating to the use of Our Products as a Star.
g. Severability - if any provision of these Star Terms is held to be invalid, illegal or unenforceable, the other provisions in this Agreement shall remain in full force and effect to the fullest extent permitted by law.
h. Assignment – You may not transfer or assign any rights You may have under these Star Terms without Our prior written consent, not to be unreasonably withheld. We may transfer or assign these Star Terms, and any right under these Star Terms, to a third party, and we will notify You in advance of such a transfer or assignment.
i. Waiver - a failure to exercise or a delay in exercising any right, power or remedy under these Star Terms does not operate as a waiver. A single or partial exercise or waiver of the exercise of any right, power or remedy does not preclude any other or further exercise of that or any other right, power or remedy. A waiver is not valid or binding on the party granting that wavier unless made in writing.



Charity Partner/s means the charities that Swysh has entered into an agreement with to become a Swysh charity partner and receive periodic donations, as represented on the Website (and may change from time to time).

Completed Video means a Video that is filmed by You and sent to a User by Swysh. A Completed Video does not include a Video where the User requests a refund which is approved by Swysh.

Fee is the amount paid by Swysh to You as outlined in clause 6.

GST means the goods and services tax as defined in the GST Law, or any other like tax imposed in Australia.

GST Law means the A New Tax System (Goods and Services Tax) Act 1999, A New Tax System (Goods and Services Administration) Act 1999, A New Tax System (Goods and Services Tax Transition) Act 1999, Taxation Administration Act 1953 and any regulations made pursuant to any of these Acts, or if any one of these Acts does not exist for any reason, any act imposing or relating to a GST and any regulation made pursuant to any such Act.

Marketing Materials means the marketing materials outlined in clause 4.

Offensive Video means a video that contains any content that is or encourages actions that are unlawful, hateful, discriminatory, defamatory, abusive, threatening, causes harm to a person or animal, racist, offensive, inappropriate, violent, infringing, nude or partially nude, pornographic, sexually suggestive, drug or alcohol related, or features any person that is under the influence of drugs or alcohol.

Price means the price of a Video made by You.

Products means the Website, app or other platforms operated by Swysh that allows Stars to connect with fans via personalised video messages or otherwise, and other associated services offered by Swysh from time to time.

Request means a purchase by a User to receive a personalised video from You.

Star or Stars means any celebrity, sports person, influencer or other individual using the Products to connect with Users, such as an athlete providing a personalised video to a fan.

Star Content means the content relating to You as outlined in clause 8.

Swysh Application Form means the form completed by the Star upon signing up to Swysh.

User or Users means individual/s using the Products to connect with a Star, such as an individual purchasing a personalised video from a celebrity.

User Terms are the terms governing use by Users which are made available on our Website.

Video means a personalised ‘selfie’ video recording made by a Star for a User.

Website means and any other website or app operated by Swysh.



Schedule 1 – Recipient Created Tax Invoice Agreement

The purpose of this Schedule is to regulate the generation of Recipient Created Tax Invoices (“RCTIs”) by Swysh.

The Parties agree as follows:

(a) This Schedule relates to the supply by You to Swysh of services, including the provision of Star Content (“ The Supplies”);

(b) You acknowledge that Swysh relies on the information provided in Your Swysh Application Form, including Your ABN (if applicable), being true and correct;

(c) Swysh can issue tax invoices in respect of The Supplies made by You to Swysh. You will not issue tax invoices in respect of The Supplies;

(d) Unless otherwise stated, the remuneration shall be GST exclusive (if applicable) as outlined in clause 7 of the Agreement;

(e) If You notify Swysh in the Swysh Application Form that You are registered with the ATO for GST, You will notify Swysh if You cease to be registered;

(f) We acknowledge that We are registered for GST when We enter into this Agreement and that We will notify You if We cease to be registered; and

(g) You acknowledge that You have had the opportunity to seek Your own legal and tax advice prior to accepting the Star Terms and have retained a copy of this Agreement.