FAQs

FAQs for Fans

What is Swysh?

Swysh gives you the chance to order a personalised video from your favourite sports star! Give someone the most awesome gift or ask your hero a question that you’ve always wanted to!

Swysh delivers you a memory that you can keep forever, but we do more than that! Every video that is sold helps kids facing challenges - we’re distributing a minimum of 20% of the proceeds from the purchase price of every video to our charity partners!

What's in the video?

That’s up to you (and up to the Star to accept, so keep it appropriate!) - common requests include birthday shoutouts, coaching videos, motivational messages or banter between friends!

Remember, each video is about 20-30 seconds so be very clear with your instructions.

The views and contents of each video belong to the Swysh Star only and are in no way endorsed by any club or association.

What should I book a video for?

A Swysh video is a great gift - ask your Star for a happy birthday message, to wish your partner happy anniversary or just some general banter to share with your friends. You might also want a video for yourself - ask your Star the question you’ve always wanted them to answer or request an instruction video to fix a part of your game that you’ve been struggling with. Swysh is all about having fun!

How do I book a video?

Find your favourite Star on our website, and follow the easy steps to complete the booking. We’ll take care of the rest! To search for your favourite Star, click here.

Are there rules for the video request?

We want Swysh to be fun, but we also want to make sure the Stars are comfortable on the platform. Please ensure all instructions are appropriate and respectful - our rules can be found in our User Terms.

Note, all requests are subject to the approval of both Swysh and the Star. If a request is rejected, you will receive a full refund.

What happens if I can’t find my favourite sports star?

We’re currently talking to loads of Stars and hope to soon introduce a wide variety of sports stars on Swysh. If you’d like to tell us your favourite, please email us at info@heyswysh.com.

You can also send your favourite sports star a message on Twitter or Instagram letting them know that you’d love them to join Swysh!

How do I contact Swysh?

We’d love to hear from you at any time. Please DM us on Instagram (@swysh) or email us at info@heyswysh.com and someone from our team will respond to you asap!

How much goes to charity?

At least 20% of all revenue is donated to our wonderful charity partners to help Aussie kids in different ways. You can find out more about the projects that Swysh supports by clicking here. As many of our Stars donate their fees,  this number can increase to as high as 70% per video!

Am I guaranteed to receive the video?

We do our best to work with our Stars to ensure all videos are completed, however sometimes schedules change and the Star may not be able to complete your request within a week. If you don’t receive your video within a week, you will be able to cancel the request and receive a full refund.

FAQs for Stars

How does Swysh work?

Swysh is a platform where fans can request memorable personalised videos from their favourite sports stars  - anything from birthday messages, questions, instruction videos, motivational messages or just fun shoutouts! It’s a really easy way to connect with fans, make people happy, raise funds for charity and earn some pocket money.

We want to do our part to help kids in need, so at least 20% of the price of every video will go to our charity partners!

How much will my video cost?

The cost of a video is chosen by each Star and will generally range between $10 and $100. We’ll help you set the initial price and then work with you to ensure your video is best set!

How much can I earn?

In addition to raising funds for some amazing charities, you can earn for every video that you complete! Contact us for more details and we'll tell you how it all works :)

How do I film the video?

We send you the request including the instructions. If you accept it, the video is filmed by you from your phone at your convenience and then sent back to us. We’ll check it and send it to the customer. Each video should be about 30 seconds or so.

We’d love most requests to be completed asap (within 1-2 days) - a Star has up to a week to produce each Swysh video before the request expires and the customer is refunded.

Do I need to accept every request?

We’ll screen the requests before sending them to you, but if you’re not comfortable with a request you can decline it - there is no obligation to make a video that you don’t want to do. If you decline a request, the customer will change the request or get a refund.

What’s the commitment?

We understand that there may be times that athletes don’t want to be disturbed, so you can pause your account at any time. There is no long term commitment when you sign up, however while you’re on Swysh, we would like you to complete the requests that come through within a few days (maximum 1 week) to ensure your fans are kept happy.

Do fans see my contact details?

No, these are kept safe by Swysh and we will liaise with the fans on your behalf.

How do I join Swysh?

If you’d like to be a Swysh Star, please apply here or email us at info@heyswysh.com.

How much does it cost to be a Swysh star?

Becoming a Swysh star is absolutely free.